Shipping & Returns

Last updated: June 2026

Shipping Within Saudi Arabia (KSA)

We ship across Saudi Arabia with a flat delivery fee, clearly displayed at checkout.

Delivery Timelines

• In-stock boxes: 1–3 business days from dispatch

• Pre-orders / limited-run boxes: Up to 2–3 weeks (stated on product page)

• Delivery timelines provided are estimates and may vary depending on location, public holidays, weather events, or courier delays.

Order & Payment Confirmation

Once your order is placed:

• You will receive an order and payment confirmation email within minutes

• Your order is prepared once payment is confirmed

• Orders are delivered via Aramex. Once your order has been dispatched, Aramex will provide delivery updates, tracking information, and communication relating to your shipment.

International Shipping

We do not currently offer international shipping.

Returns, Refunds & Replacements

We do not accept returns or refunds for change of mind or personal preference. This is clearly communicated before purchase.

TravelSprouts™ bags are assembled according to customer-selected activities. As personalised products, orders cannot be returned or refunded due to activity preference, change of mind, or suitability concerns after delivery.

Eligible Refunds or Replacements

Only considered if:

• Wrong product sent

• Product is defective

• Product damaged during shipping

• Product is tampered with

Issues must be reported within 48 hours of delivery with photos.

Approved refunds will be issued to the original payment method and processed within 10–45 days, depending on the issuing bank.

Cancellation Policy

Orders cannot be cancelled or modified once payment is confirmed. This no-cancellation policy is clearly communicated prior to purchase.

Contact

You can reach us at hellosproutbox@gmail.com